WHAT IS THE ENSTRUMENTAL SHIPPING PROCESS?
All Enstrumental purchases will be shipped via UPS Ground. Most orders will be prepped and shipped to the customer within 7-10 business days.
NOTE: For prints or limited edition releases, please allow 2-3 weeks for the order to be processed and completed.
Upon shipment, you will receive an email providing you with the tracking information.
DO YOU SHIP INTERNATIONALLY?
Yes Indeed(y)!
We do ship international order. All shipping, domestic or international, is handled via UPS.
HOW CAN I RETURN A PRODUCT/ORDER?
We are happy to refund any purchases, provided they are returned by registered mail in their original condition, to the address provided below within 14 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us, with the exception of postage and packing. Only products that are in their original condition will be refunded; others will be returned to the customers at their own cost.
Please send returned items to:
Enstrumental
728 W. Jackson Blvd.
Unit 824
Chicago, IL 60661
WHAT HAPPENS IF THE ITEM(S) I’VE RECEIVED ARE FAULTY, INCORRECT, DAMAGED, OR MISSING?
Every so often mistakes do happen; however, we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact drew@enstru-mental.com, and we will timely review and rectify the matter. Please include your order reference # at all times when e-mailing customer services.
WHO SHOULD I CONTACT REGARDING ANY ADDITIONAL QUESTIONS?
If you have any questions and/or concerns, please do not hesitate to send an email to drew@enstru-mental.com, and we will get back to you as soon as possible.
HOW LONG WILL IT TAKE FOR MY RETURN TO BE PROCESSED?
It may take up to 30 days to complete the process of a return. Please be sure to email us at drew@enstru-mental.com upon arrival of your product if you notice any issue with it. Please note that it must be returned within 14 days to the address below upon receiving your package.
HOW DO I PLACE AN ORDER?
Here we go. Yo! … See something you like + Add it to the cart + Pay for the item and Prepare yourself to receive the desired goods.
Now with that being said…
We do reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per business or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made and provide details as to the refunded order.
WHAT METHODS OF PAYMENT ARE AVAILABLE?
All online payments are processed through PayPal, which means each and every payment method available and accepted through PayPal is available to be used on our site. This includes VISA, MasterCard, American Express, Discover, Pay Pal, Amazon Payments and more!
WHAT ABOUT TAXES?
By State and Federal laws, we are required to charge sales tax and shipping charges on all products shipped to Florida.